Privacy Policy

Last updated: 31 August 2026

MonMon Digital Limited (“MonMon Digital”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, book a consultation or training session, or work with us.

1. Who we are

MonMon Digital Limited is a private limited company registered in England and Wales.

Company name: MonMon Digital Limited
Company number: 11533589
Registered office: 115c Egerton Road North, Manchester, England, M16 0BR
Email: monika@monmondigital.co.uk
Website: https://monmondigital.co.uk

For the purposes of UK data protection law, MonMon Digital Limited is the data controller responsible for the personal information described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name, job title and company

  • Your email address, telephone number and other contact details

  • Information you submit through our website forms

  • Information you provide when booking a consultation, Power Hour, training session or meeting

  • Billing, transaction and payment-related information

  • Correspondence and records of our communications with you

  • Information about your business, marketing activity and advertising requirements

  • Feedback, testimonials or survey responses

  • Your marketing and communication preferences

  • Technical information such as your IP address, browser type, device type and operating system

  • Information about how you use our website, including pages visited, referral sources and interactions with the website

We do not normally collect special category personal information, such as information about your health, ethnicity, religious beliefs, political opinions or sexual orientation. Please do not provide this information unless it is necessary and we have specifically asked you to do so.

3. How we collect your information

We may collect personal information:

  • Directly from you when you contact us, complete a form, book a meeting, purchase a service or communicate with us

  • When you become a client, supplier, partner or training participant

  • Automatically when you visit our website, subject to your cookie preferences

  • Through publicly available sources, such as company websites and professional networking platforms

  • Through referrals and introductions from clients or professional contacts

  • Through third-party services used to manage bookings, payments, email communications, website analytics and advertising

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and arrange introductory calls

  • Provide proposals, quotations and information about our services

  • Deliver paid media management, consultancy, training and Power Hour sessions

  • Manage our relationships with clients, suppliers and business contacts

  • Administer contracts, payments, invoices and accounting records

  • Communicate with you about projects, meetings and services

  • Improve our website, services and client experience

  • Monitor website performance and understand how visitors use our website

  • Protect our website, systems and business from fraud, misuse and security threats

  • Send relevant marketing communications where permitted

  • Comply with legal, regulatory, accounting and tax obligations

  • Establish, exercise or defend legal claims

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following bases.

Contract

We process your information where it is necessary to provide a service you have requested, fulfil our obligations under a contract or take steps before entering into a contract.

Legitimate interests

We may process your information where it is necessary for the legitimate operation and development of our business, provided that these interests are not overridden by your rights.

Our legitimate interests may include:

  • Responding to business enquiries

  • Managing client and supplier relationships

  • Maintaining appropriate business records

  • Improving our services

  • Protecting our website and systems

  • Promoting relevant services to existing business contacts where permitted

Consent

We rely on consent where you have actively agreed to a particular use of your information, such as receiving certain marketing communications or allowing optional analytics and advertising cookies. You may withdraw your consent at any time.

Legal obligation

We process information where necessary to meet our legal, regulatory, accounting or tax obligations.

6. Marketing communications

We may send you information about MonMon Digital’s services, training, events and relevant paid media updates where you have asked to receive these communications or where we are otherwise legally permitted to contact you.

You can opt out at any time by:

Opting out of marketing communications will not prevent us from sending necessary messages about an existing enquiry, booking, project or client relationship.

We do not sell or rent your personal information.

7. Cookies and website tracking

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help the website operate, remember preferences and provide information about how visitors use it. We may use:

  • Essential cookies, which are necessary for the website to function and remain secure

  • Analytics cookies, which help us understand website traffic and usage

  • Functionality cookies, which remember choices or enable additional website features

  • Advertising cookies, which may help us measure advertising activity and understand how people interact with our campaigns

Except where a cookie is strictly necessary, we will ask for your permission before placing it on your device. You can accept, reject or adjust optional cookies through the cookie banner or cookie settings on our website.

Our website is hosted and operated using Squarespace. Squarespace may process technical information and place cookies that are necessary for the website to function properly and securely.

Additional information about the cookies used on our website, including their purposes and duration, is available in our Cookie Policy.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

8. Bookings and payments

If you book a consultation, Power Hour, training session or another paid service, your information may be processed by third-party booking, video-conferencing and payment providers.

These providers may collect information needed to arrange your booking and process your payment. They process personal information in accordance with their own privacy policies.

MonMon Digital does not normally receive or store your complete debit or credit card details.

9. Who we share information with

Where necessary, we may share personal information with trusted third parties, including:

  • Website hosting and technology providers

  • Email, communication and video-conferencing platforms

  • Booking and payment providers

  • Accounting, legal and other professional advisers

  • Contractors and members of the MonMon Digital team who require access to provide services

  • Analytics and advertising technology providers, subject to your cookie choices

  • Government bodies, regulators, law enforcement agencies or courts where legally required

  • A potential buyer or successor if our business is sold, transferred or reorganised

These organisations may act as independent data controllers or as processors acting on our instructions.

Where a supplier processes personal information on our behalf, we require it to handle the information securely and only for the agreed purposes.

We do not sell personal information to third parties.

10. International transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to protect it. These may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised safeguard.

You can contact us if you would like more information about the safeguards relevant to your personal information.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.

As a general guide:

  • Enquiries that do not result in a client relationship may be retained for up to two years

  • Client and project records may be retained throughout the relationship and for up to six years afterwards

  • Invoices, contracts and accounting records are normally retained for at least six years

  • Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required

  • Website analytics information is retained according to the settings and retention periods of the relevant analytics provider

We may retain information for longer where necessary to deal with a complaint, resolve a dispute, prevent fraud or comply with a legal obligation.

12. How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

Although we take reasonable precautions, no online service or method of electronic storage can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to processing based on legitimate interests

  • Object to the use of your information for direct marketing

  • Request the transfer of certain information in a portable format

  • Withdraw your consent at any time where processing is based on consent

  • Ask for information about safeguards used for international transfers

Some of these rights are subject to legal conditions and exemptions.

To exercise your rights, email monika@monmondigital.co.uk. We may need to confirm your identity before completing your request.

You will not normally be required to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse a request if it is clearly unfounded, repetitive or excessive.